FlightStats Trip Alerts
FlightStats keep travelers, travel arrangers and our consultants informed of trip status in real-time and allows our consultants to proactively work with air carriers on behalf of travelers to re-accommodate them when flights do not operate as planned. Travelers automatically receive timely and accurate mobile alerts on all flights in their itineraries via their selected method of delivery such as an email or Blackberry after a one time setup that the traveler initiates.
I received an email inviting me to “opt-in” for Trip Alert messaging. What are Trip Alerts, and why should I opt-in?
If you choose to register and opt-in, this messaging service will monitor your flights and send you informational Trip Alert messages to email-enabled devices and mobile phones when you travel. Trip Alert messages will be sent to provide you with the current status of your flights before you leave. Then Trip Alerts will be sent to notify you of flight cancellations, diversions, delays, gate changes, and connection information between flights.
Where does the Trip Alert information come from?
The Trip Alert messaging service is provided by FlightStats. FlightStats is a technology company which monitors the status of flights throughout the world. FlightStats supplements FAA data with data from hundreds of other sources including airport and airline data feeds to provide the most accurate flight information possible. With global departures and arrivals, real-time tracking for US, and gate information, FlightStats is the source for status information.
Is the flight information accurate?
There are many factors that may affect a flight while it's in the air. Weather, air traffic control directives, congestion on the taxi-ways and more. The flight information FlightStats provides is the best information they are able to obtain from their many sources. FlightStats updates this information every few minutes. They cannot guarantee the accuracy of the information, but their estimates are rarely off by more than a few minutes.
What happens if I choose not to opt-in?
If you do not sign-up, you will not receive Trip Alerts for your flights. You may receive additional email invitations to opt-in, when future travel itineraries are booked for you by your agency. If you wish to formally “opt-out” of receiving Trip Alert invitations and messages, click on the “Opt-Out” link in the invitation. You will receive a simple message, confirming that you have permanently opted-out of Trip Alerts
Can I send my opt-in email to someone else to use?
No, it may only be used by you to opt-in. The “Register Here” link it contains is unique and for your use only. It will not work for someone else. They will receive an error message.
I want to opt-in for Trip Alerts messaging, but I can’t find the email that was sent to me. What should I do?
Contact Travel Leaders.
How do I opt-in for Trip Alerts using the email I received?
Click on the “Register Here” link within the opt-in email you received, and a Trip Alert login page will appear on your computer screen. Please see the example below:
In almost all cases, your FlightStats Username will be your email address, which was sent to FlightStats by your agency. However, if the Username box is empty, create and enter a unique username which you would like to use. (If you receive an error message when you login, try another Username. The Username cannot be changed, once it has been assigned).
Create and enter a Password, which you will use later if you need to update your personal Trip Alert Profile. The Password must be a least six (6) characters in length.
Then click on the Submit button.
The following confirmation message will appear next on your screen:
Click on the “Take me to my Trip Alert Profile” link within the message, and the Trip Alert Profile page will appear next on the screen. Fill out the profile with your contact information for receiving Trip Alerts before and during your trips.
See the remaining FAQ’s for more information on how this is done.
What is a Trip Alert Profile, and how is it used?
Below is an example of a Trip Alert Profile. The contact information you enter into it is used to send you Trip Alert messages. Make any changes that are required, and then click on the Update Profile button to save your changes
Will my Trip Alert Profile information be shared with anyone else?
The information you enter into your Trip Alert Profile is only used by FlightStats for sending you Trip Alerts. The information is shared with no other parties.
What is meant by “Home” and “Traveling” in the Trip Alert Profile?
“Home” refers to where the messages should be sent prior to your trip, usually until two hours before your first flight is scheduled to leave. You might use your office or home email address for these messages.
“Traveling” refers to when you are already on the move. Your cell phone or mobile device’s number or email address would be appropriate.
If you would like to receive only short text messages, use the cell phone option, and select your service provider from the drop down boxes.
You may enter the same contact address for both Home and Traveling, if you choose.
When will I receive Trip Alert messages?
Trip Alert message(s) will be sent to the Home address to provide you with the current status of your flights before you leave. Then Trip Alerts will be sent to the Traveling address to notify you of flight cancellations, diversions, delays, gate changes, and connection information between flights.
Can I have my Trip Alert messages sent to someone else?
Yes, however you may only send the alerts to one contact address for Home, and one for Traveling. If neither of the addresses used is one of yours, you will receive no messages.
Can I have my Trip Alert messages sent to multiple persons?
You may only send the alerts to one contact address for Home, and one for Traveling, using your Trip Alert Profile.
What is the Email Address in the “Account Info” portion of the Trip Alert Profile used for?
This email address is the one to which your Username and a new Password will be sent, should you click on I forgot my Trip Alert Username and Password link on the login page. It is not used for sending the Trip Alerts.
How can I “opt-out” if I don’t want to receive anymore messages?
If you would like to turn-off receiving messages for future trips, login to update your Trip Alert Profile. Then check the box labeled “Disable Trip Alert”, and then click on the Update Profile button. If you change your mind later, and would like to start receiving messages again, login to update your Trip Alert Profile. Then un-check the box labeled “Disable Trip Alert”, and then click on the Update Profile button.
What if I forgot my login Username and/or Password for my Trip Alert login?
If you have forgotten your Username and/or Password, click on the: I forgot my Trip Alert Username and Password link which is on the Trip Alert login page. When you do, an email will be sent to the email address you are registered with. This email will contain your Username and a NEW password.
How can I change the Password for my Trip Alert login?
After you have successfully logged-in, your personal Trip Alert Profile will appear on the screen for you to update. You may change the password by entering a new one in your Trip Alert Profile and clicking on the Update Profile button.
Can I change the Username for my Trip Alert login?
No, but you may change your login Password by updating it in the Account Info section of your Trip Alert Profile.
How can I update my Trip Alert Profile with changes?
Once you have set-up your messaging preferences in your Trip Alert Profile, you can always return and update it with any changes. You may obtain access to your profile by using the Update Profile link in one of the Flight Status Alert messages you have received. Or, you may use this url: http://www.flightstats.com/ta/accountProfile.do
If you use either of these links, the Trip Alert Login page will appear for you to use. Below is the login page which is used to return to your Trip Alert Profile:
Enter your Username and Password, and then click on Submit.